FREQUENTLY ASKED QUESTIONS
page is designed to answer the most common customer questions. Please
contact us by phone at 866-579-1702 or by email if you need more
information on any subject. We've oragnized the FAQ responses by
subject matter: Ordering, Returns, Shipping, Referrals, and Free Custom Sweater Patterns.
1. Can I order over the phone, as opposed to online?
Please feel free to call us at 866-579-1702 to place an order over the phone, 10AM-6PM Eastern Time, Tuesday through Friday; 10AM-5PM, Saturday; and 11AM-4PM, Sunday in October through March.
2. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Accents on Knits and we do everything we can to protect you.
3. Why am I having trouble adding products to my shopping cart?
Some old browser versions require that you have "cookies" enabled to be able to add products to your shopping cart. The "cookie" allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies.
4. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
5. Can I pay with a personal check instead of using a credit card?
Yes. Orders paid by personal checks will be held for 7 days until the check clears to ensure payment has been received.
6. Will sales tax be charged on my order?
We only charge sales tax if your shipping address is in New Jersey and then only on items other than yarn which is not taxable.
7. Will Accents on Knits wind my yarn for me?
Yes! We are happy to wind most hanks of yarn in your order free provided they are 500 yards or less.
For hanks in excess of 500 yards there is a $2.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service. Note: Yarn that is wound cannot be returned!