ORDERS/CHARGES

IF YOU PREFER, YOU MAY ORDER BY PHONE BY CALLING 866-579-1702 BETWEEN 10AM AND
6PM EASTERN TIME, TUESDAY TO FRIDAY; 10AM TO 5PM, SATURDAY; AND 11AM TO 4PM,
SUNDAY FROM OCTOBER THROUGH MARCH.

CHARGES TO YOUR CREDIT CARD ARE NOT MADE UNTIL YOUR ORDER SHIPS AND ONLY
FOR THE ITEMS SHIPPED.  BACKORDERED ITEMS, IF ANY, ARE CHARGED WHEN THEY SHIP.

PAYMENT MAY BE MADE BY PERSONAL CHECK BUT THE ORDER WILL NOT SHIP UNTIL THE
CHECK CLEARS.

SALES TAX IS ONLY CHARGED IF YOUR ORDER IS SHIPPED TO NEW JERSEY AND THEN ONLY
ON ITEMS OTHER THAN YARN WHICH IS NOT TAXABLE IN NEW JERSEY.

SHIPPING/CHARGES

STANDARD SHIPPING [DOMESTIC AND CANDA] IS THROUGH THE USPS [POSTAL SERVICE]; 1ST
CLASS ON AMOUNTS UNDER 14 OZ., PRIORITY MAIL FOR HEAVIER PACKAGES.  ACTUAL USPS
CHARGES WILL BE ADDED TO YOUR BILL.

FOREIGN SHIPPING IS EXPENSIVE BUT IS AVAILABLE AT CUSTOMER'S REQUEST.  ACTUAL COST
FOR FOREIGN SHIPPING WILL BE COMMUNICATED AND MUST BE APPROVED BY CUSTOMER PRIOR
TO SHIPPING.

SPLIT SHIPMENTS DUE TO BACKORDERS -- ACCENTS ON KNITS WILL ABSORB THE ADDITIONAL
COST OF SPLIT SHIPMENTS.  THE SHIPPING COST FOR THE FIRST SHIPMENT WILL BE SUBTRACTED
FROM THE SHIPPING COST FOR THE WHOLE ORDER [AS IF IT WAS COMPLETE] WITH THE BALANCE CHARGED WHEN THE BACKORDER IS SHIPPED.

EXPEDITED SHIPPING IS EXPENSIVE BUT IS AVAILABLE AT CUSTOMER'S REQUEST.  ACTUAL COST
FOR EXPEDITED WILL BE COMMUNICATED AND MUST BE APPROVED BY CUSTOMER PRIOR TO
SHIPPING.

RETURNS

ONLY YARN [excluding sale items and special orders] AND BUTTONS CAN BE RETURNED.  MAIL
THE UNUSED ITEMS YOU WOULD LIKE TO RETURN IN THE ORIGINAL PACKAGING WITHIN 30 DAYS OF
RECEIPT TO ACCENTS ON KNITS, 55 MARKET STREET, MORRISTOWN, NJ 07960. WE CAN EXCHANGE THE ITEMS, CREDIT YOUR CARD OR PROVIDE AN IN-STORE CREDIT.  BOOKS, PATTERNS, NEEDLES AND OTHER TOOLS MAY NOT BE RETURNED.  LIKEWISE, SALE ITEMS AND SPECIAL ORDER ITEMS ARE NOT RETURNABLE. WE DO NOT REFUND YOUR SHIPPING COST OR THE SHIPPING COST CHARGED ON YOUR ORDER UNLESS WE MADE AN ERROR ON YOUR ORDER. 

FREE CUSTOM SWEATER PATTERNS

YOU WILL RECEIVE A FREE CUSTOM SWEATER PATTERN WITH THE PURCHASE OF YARN.  THE ONLY REQUIREMENT IS THAT YOU PURCHASE ENOUGH YARN TO COMPLETE THE PATTERN PROJECT. 
TO AVOID DYE LOT PROBLEMS, WE WILL SEND YOU AN EMAIL IMMEDIATELY IF YOU DIDN'T BUY
ENOUGH YARN.  

REFERRALS

YOU WILL RECEIVE BY EMAIL A “15% OFF YOUR NEXT ORDER” COUPON THAT IS VALID FOR 90
DAYS AS A REFERRAL THANK YOU! YOU WILL RECEIVE THIS COUPON AFTER THE PERSON YOU REFERRED MAKES THEIR FIRST PURCHASE OF AT LEAST $25 WITHIN 60 DAYS OF YOUR REFERRAL.
IF A PERSON IS REFERRED BY MORE THAN ONE CUSTOMER, ONLY THE FIRST PERSON WHO MAKES
THE REFERRAL WILL RECEIVE A COUPON.